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RE: mailchimp integration not appearing on tab

  • Jason Shico
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8 years 2 months ago #94911 by Jason Shico
RE: mailchimp integration not appearing on tab was created by Jason Shico
hi we are trying to setup mailchimp integration with membership pro for a specific subscription plan.

but nothing is coming up, for example, see this screenshot:

snag.gy/YTEOlt.jpg

any ideas why its not appearing?

please help urgently.

thanks,
jason

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8 years 2 months ago #94918 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic RE: mailchimp integration not appearing on tab
Hi Jason

For this, we would have to check it directly on your site. Could you please submit a support ticket sending us super admin account of your site so that we can help checking it?

Tuan

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  • Jason Shico
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8 years 1 month ago #94959 by Jason Shico
Replied by Jason Shico on topic RE: mailchimp integration not appearing on tab
hi i just submitted a contact us form with the information you have requested mentioning this ticket.

any chance you can get this resolved urgently?

Please get back to me asap.

Thanks,
Jason

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8 years 1 month ago #94967 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic RE: mailchimp integration not appearing on tab
Hello Jason

We are going to check it this morning. Will inform you when it is sorted (It is 9:20am here now)

Tuan

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8 years 1 month ago #94969 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic RE: mailchimp integration not appearing on tab
We just checked and found that it happens because you didn't enter API Key into the Mailchimp plugin parameter

Please go to Extensions -> Plugins, find that plugin, click on it to edit, enter the necessary parameter, then check it again, it should work

Regards,

Tuan

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8 years 1 month ago #94971 by Jason Shico
Replied by Jason Shico on topic RE: mailchimp integration not appearing on tab
thanks for getting back to me. how do we generate the mailchimp api key?

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8 years 1 month ago #94972 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic RE: mailchimp integration not appearing on tab
Googled and found this kb.mailchimp.com/integrations/api-integrations/about-api-keys

Tuan
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8 years 1 month ago #94974 by Jason Shico
Replied by Jason Shico on topic RE: mailchimp integration not appearing on tab
excellent thank you. please close this ticket. thanks for your excellent support.

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