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Membership Status Plan Expiration Date Not Working

  • John Wooten
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8 years 3 months ago #93430 by John Wooten
Membership Status Plan Expiration Date Not Working was created by John Wooten
For a plan I've setup that has a 3 Year term, Membership Pro is showing the Plan will expire 85 years from now (in 2102). Something tells me I likely won't be around long enough to see that subscription expire :ohmy: (screencap attached).

Anyone experience this issue/know how to fix?

Thx in advance!
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8 years 3 months ago #93447 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership Status Plan Expiration Date Not Working
Hello John

I think there must be something wrong with your plan settings. Maybe you have lifetime membership set to Yes or you enter a date into Expired Date parameter?

Could you please attach me a screenshot of your plan settings so that I can check it further?

Regards

Tuan

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  • John Wooten
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8 years 3 months ago #93478 by John Wooten
Replied by John Wooten on topic Membership Status Plan Expiration Date Not Working
Thx, Tuan -

I do not have Lifetime Membership (set to Yes) or dates entered (Expired Date); I'm sure it's something simple but it certainly is escaping me (screencap attached).




Appreciate the help!
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8 years 2 months ago #93544 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership Status Plan Expiration Date Not Working
Hello John

Take a look at the setting of the plan and it looks OK to me, so I don't have any clue why this happens

Could you please try to subscribe to the plan again using new account to see whether the issue still happens or not. if it still happens, please submit a support ticket sending us super admin account of the site and the link to the page

I will look at it to see why the issue happens and get it sorted for you

Regards,

Tuan

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