Coupon Issues With Multi Currency Plans
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8 years 3 months ago #92756
by What No Website
Joomla & Hand Coded Web Design
What no Website
Coupon Issues With Multi Currency Plans was created by What No Website
Hi
We have a website with the following:
Default currency: £
Subscription Plan X: Default
Subscription Plan Y: $
There appears to be 2 problems...
Problem 1:
When someone selects plan X or Y and applies a coupon that has a % value set rather than a fixed discount discount amount we get the following error on the PayPal page:
I set the coupon's value to a fixed amount (rather than a %) and the problem has gone away. However, the default currency is £ it showed this:
prntscr.com/dvbfin
When the discount value is fixed it seems I can get this to work OK.
Now, odd one here... Problem 2:
When someone selects plan X, with or without coupon all seems to work OK. However, when they select plan Y (which is set to $) I see this:
prntscr.com/dvbh85
If I follow this through to PayPal all appears to be OK.
Here's what I see when I use the coupon:
prntscr.com/dvbhll
And at PayPal:
prntscr.com/dvbhye
Hope you can help...
For now I have had to turn the USD subscription plan off as I don't want it causing any issues but happy to rebuild the site on a test server if you need a login to edit and look around.
We have a website with the following:
Default currency: £
Subscription Plan X: Default
Subscription Plan Y: $
There appears to be 2 problems...
Problem 1:
When someone selects plan X or Y and applies a coupon that has a % value set rather than a fixed discount discount amount we get the following error on the PayPal page:
You have entered an invalid amount. Please make sure that all punctuation marks are in the correct places and that you only include the numeric portion of your amount.
I set the coupon's value to a fixed amount (rather than a %) and the problem has gone away. However, the default currency is £ it showed this:
prntscr.com/dvbfin
When the discount value is fixed it seems I can get this to work OK.
Now, odd one here... Problem 2:
When someone selects plan X, with or without coupon all seems to work OK. However, when they select plan Y (which is set to $) I see this:
prntscr.com/dvbh85
If I follow this through to PayPal all appears to be OK.
Here's what I see when I use the coupon:
prntscr.com/dvbhll
And at PayPal:
prntscr.com/dvbhye
Hope you can help...
For now I have had to turn the USD subscription plan off as I don't want it causing any issues but happy to rebuild the site on a test server if you need a login to edit and look around.
Joomla & Hand Coded Web Design
What no Website
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8 years 3 months ago #92851
by What No Website
Joomla & Hand Coded Web Design
What no Website
Replied by What No Website on topic Coupon Issues With Multi Currency Plans
Any update on this guys...?
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- Tuan Pham Ngoc
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8 years 3 months ago #92886
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Coupon Issues With Multi Currency Plans
Hello
1. For #1: Might be a bug with how the payment amount is rounded. Could you please submit a support ticket sending us super admin account of the site, tell us what we need to do to see the error. We are going to check and fix it
2. For #2: Seems to be a bug, too. I am going to check and correct it when I receive your ticket
Tuan
1. For #1: Might be a bug with how the payment amount is rounded. Could you please submit a support ticket sending us super admin account of the site, tell us what we need to do to see the error. We are going to check and fix it
2. For #2: Seems to be a bug, too. I am going to check and correct it when I receive your ticket
Tuan
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8 years 3 months ago #92894
by What No Website
Joomla & Hand Coded Web Design
What no Website
Replied by What No Website on topic Coupon Issues With Multi Currency Plans
Hi Tuan
Will do but this is a live site so will replicate in a safe place we can play
Will do but this is a live site so will replicate in a safe place we can play

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