Subscription reminder emails

  • James Brew
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8 years 3 months ago #92305 by James Brew
Subscription reminder emails was created by James Brew
How do I switch off these emails completely? For example, if I just wish to send out one not three?
James

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8 years 3 months ago #92378 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription reminder emails
Hi James

Edit the plan, you will see 3 settings:

- Send First Reminder
- Send second Reminder
- Send Third Reminder

You can enter 0 into Send second Reminder and Send Third Reminder and only the first reminder email will be sent for subscribers of that plan

You can do the same for all other plans

Tuan

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8 years 3 months ago #92379 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription reminder emails
If you want to switch of the reminder email completely, please go to Extensions -> Plugins, unpublish this plugin Membership Pro Reminder

Regards,

Tuan

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8 years 3 months ago #92458 by James Brew
Replied by James Brew on topic Subscription reminder emails
Tuan
I have done as you said and set all reminder emails in the plan to 0 days, and disabled the Membership Pro Reminder plugin. Why do I get the three entries in the subscriber database table for that plan as shown in attached?
Regards
James

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8 years 3 months ago #92461 by Ed Martin
Replied by Ed Martin on topic Subscription reminder emails
Hello James,

I have been looking at using this feature, and found your entry in the forum useful. While I am not a database expert, I would assume that the database needs to have entries in all three fields, but as they are all set to exactly the same time, the database system will only allow one email to be sent, because by the time the first one has sent (may programally take a second) the time has passed and therefore the rest of he emails will not be sent.

Ed

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8 years 3 months ago #92465 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription reminder emails
Hello James

There are two things can cause this result:

1. Maybe the data is recorded before you disabled the plugin

2. The other case is that you might renewed the subscription for that plan. Then the system mark the data for these fiends so that in case you enable reminder, the system won't send reminder to that subscription record again

Hope the explanation is clear to you

Regards,

Tuan

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