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Renewal notifications?
- Mark
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8 years 5 months ago - 8 years 5 months ago #89743
by Mark
Renewal notifications? was created by Mark
Unless the logic has changed since 2.3.0, I think there's an inconsistency in sending out renewal emails.
On my site I have annual subscriptions, renewable up to two months in advance of expiry.
More than once a subscriber has renewed a few weeks before the end of the subscription, but even though the new subscription is in place, when the old subscription is expiring emails are still sent out!
For example, today a subscriber called. She has an annual subscription expiring on the 31st of Nov, 2016 , and even though a new annual sub was created on the 1st of October, she has still received an email saying her subscription is expiring.
Bug?
(i have now upgraded to 2.6.4. I'm delighted to see you now have the version number in the filename, well done!
)
On my site I have annual subscriptions, renewable up to two months in advance of expiry.
More than once a subscriber has renewed a few weeks before the end of the subscription, but even though the new subscription is in place, when the old subscription is expiring emails are still sent out!
For example, today a subscriber called. She has an annual subscription expiring on the 31st of Nov, 2016 , and even though a new annual sub was created on the 1st of October, she has still received an email saying her subscription is expiring.
Bug?
(i have now upgraded to 2.6.4. I'm delighted to see you now have the version number in the filename, well done!

Last edit: 8 years 5 months ago by Mark.
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- Tuan Pham Ngoc
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8 years 5 months ago #89795
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal notifications?
Hi Mark
Maybe that was a bug in old version, the system should not send reminder email to the person who already renewed
Please continue monitoring it and let me know if it ever happens again
Tuan
Maybe that was a bug in old version, the system should not send reminder email to the person who already renewed
Please continue monitoring it and let me know if it ever happens again
Tuan
The following user(s) said Thank You: Mark
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- intouchweb
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8 years 5 months ago #89930
by intouchweb
Replied by intouchweb on topic Renewal notifications?
Mark,
I had a similar problem and discovered the additional emails were coming from a duplicate development site I still had live (even though the site was disabled). Check any other live versions you may have
I had a similar problem and discovered the additional emails were coming from a duplicate development site I still had live (even though the site was disabled). Check any other live versions you may have

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