Error after upgrade

  • Dan Gysel
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8 years 6 months ago #88267 by Dan Gysel
Error after upgrade was created by Dan Gysel
We just upgraded from 2.3 to 2.6.4 and users are now getting this error when trying to purchase or upgrade the membership:

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8 years 6 months ago #88268 by Dan Gysel
Replied by Dan Gysel on topic Error after upgrade
the firewall is blocking me from posting the error code, please see attachment
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8 years 6 months ago #88348 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error after upgrade
Hi Daniel

That mean upgrade was not success for some reasons. Did you upgrade the whole package (including component. modules and plugins) or just upgrading the component only?

Please update the whole package. If you want, submit a support ticket sending us super admin account of your site and we will upgrade it for you

Regards,

Tuan

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8 years 6 months ago #88380 by Dan Gysel
Replied by Dan Gysel on topic Error after upgrade
Thanks Tuan, This issue is resolved now.

I was getting a block from the server side of updating the whole package (had a 2MB upload limit) so I did only update the component, which causes the error. The entire package has to be updated or it breaks.
Hope this bit of info helps someone else.

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8 years 6 months ago #88401 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error after upgrade
Yes, that's correct. Please ask them to increase the limit to 4MB and it will be installed properly

Thanks for sharing the experience

Regards,

Tuan

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