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Auto-Renewal Issue URGENT

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8 years 7 months ago - 8 years 7 months ago #87141 by paul
Auto-Renewal Issue URGENT was created by paul
Hi Tuan,

Having a bit of an issue with the auto-renew function in MPro.

The plan attached did not auto-renew for one of our customers.

He originally signed up without entering his Credit Card.

Could this be the issue, stripe does not hold his details?

If so how do we fix it?

Regards,
Paul
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Last edit: 8 years 7 months ago by paul. Reason: better explanation

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8 years 7 months ago #87149 by John Willems
Replied by John Willems on topic Auto-Renewal Issue URGENT
Recurring subscriptions require a credit card. If one was not used Stripe cant bill.
There may be a better way but I would have the person do/purchase a new subscription and use their credit cared in the process.
The following user(s) said Thank You: Tuan Pham Ngoc

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8 years 7 months ago #87166 by paul
Replied by paul on topic Auto-Renewal Issue URGENT
Thanks John

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