Expired Trial Subscription can't login to upgrade

Now that my membership site is live and running very well, I have run into a question:

I have set up a Trial Membership as one of the subscription plans. When a trial user's subscription (3 days) expires, the user can't log back in to the site to upgrade to a Paid Membership. (Or if the user just goes to the menu and tries to enter his email address, he gets a message that the user already exists.)

I have found the trial membership in the recurring subscription part of the plan setup and I like that feature, but I really wanted to have the separate trial membership. Is there a way for the expired membership to be automatically deleted from Membership Pro and Joomla Groups? Would that be something that I should consider doing if available?

Thanks!
BH

Hi Billy

I think it happens because of a wrong setting. Go to Extensions -> Plugins Manager, find the plugin "OS Membership User", click on it to edit

Then set parameter "Block account when subscription expired" to No

After that, expired subscribers won't be blocked anymore and they can login to renew their membership

Tuan

I checked the plug in and it's already set to "no."

Here's something that crossed my mind. I have the joomla groups settings on both the trial and paid plans set to to Registered and Subscribers and to remove from those groups to Public when they expire. All of the articles and menus that require registration in either plan are set to registered. Should I change those the plan memberships to just subscribers and when expired to registered? Then change the articles to Subscribers and the membership page to just registered? I'm going to try those things and get back with you.

Thanks,
BH