Coupons on recurring?

We have plans that are recurring. If a customer puts in a coupon code how do we specify that the code only applies to the first period and not to subsequent periods?

Also we have a coupon in use for our beta testing and when used it applies a lifetime membership to the user. That shouldn't be the case. Have we configured something wrong?

Not aware that a coupon can change the duration... Have you bumped lifetime in the plan set-up.

If you set a TRIAL PRICE (it can be the same as the main price) the coupon is applied to the TRIAL PRICE rather then the recurring price. If there is no Trial Price Set the coupon applies to the main price.

Ok, so I set up trials for the coupons. I think I'm clear on that. So once the trial is expired then the user will have an expired account? Or will they be charge the recurring subscription fee at that point?

No we didn't change the plan to lifetime.

See screenshots:
Plans: www.awesomescreenshot.com/image/1346959/...6af28d4a21b13c09f9b5
Subscriptions: www.awesomescreenshot.com/image/1346960/...33975a8989c78b9837b6

Justin Throngard wrote: Ok, so I set up trials for the coupons. I think I'm clear on that. So once the trial is expired then the user will have an expired account? Or will they be charge the recurring subscription fee at that point?

No for a recurring subscription they will be charged at that point.

Justin Throngard wrote: No we didn't change the plan to lifetime.

See screenshots:
Plans: www.awesomescreenshot.com/image/1346959/...6af28d4a21b13c09f9b5
Subscriptions: www.awesomescreenshot.com/image/1346960/...33975a8989c78b9837b6

Aha - its the genius of Tuan at work! Your coupon is a 100% coupon and because there was no Trial price, the coupon makes it 100% free all of the time. So it can't see a situation where a recurring payment is ever needed... ...it says no payment is ever going to be needed to keep it running till lifetime. Genius...!

To be more clear, at the moment, it is not possible to coupon discount only applied for the first payment. This will be part of the next release (this code for this feature is ready but I still want to work on other improvements before releasing new version)

I haven't looked at the old code again yet, but for now, if you only want the coupon only applied to the first payment, you can setup a plan with trial duration and trial amount. Then that coupon code discount should only be applied for the trial duration only (which is first payment) and it should help solving the issue

Tuan

That's what I've done. Seems a trial might cure more problems then not. I'll look forward to the new release. Thank you.

Is there a way we can disable the trial price from being shown in the details? Since the trial is there JUST for coupon use, it's not necessary to display.

www.awesomescreenshot.com/image/1349100/...6b7967ee035e356c8fb9

We would have to edit the code. You can submit a support ticket sending us super admin account of the site and the link to the page

I would be happy to have a dev helping with this modification

Or if you want to give it a try, look at components/com_osmemberhsip/view/common/plans_default.php, you should see the code and remove it yourself

Regards,

Tuan