subscriber is not added to joomla group

  • Dr. Sandra Hergert
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9 years 1 month ago #78468 by Dr. Sandra Hergert
subscriber is not added to joomla group was created by Dr. Sandra Hergert
Hi there,

I created a subscription plan. In Joomla Group settings I added the specific Joomla group.
When a user subscribes he pays via paypal. He is now an "active" subscriber.
But he is not added as a joomla user therefor he doesn't get any email or details and can't access any information.
(btw: subscriber is added to the right acymailing list).
Any idea?
Thanks a lot for your help!
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9 years 1 month ago #78490 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic subscriber is not added to joomla group
Hi Sandra

That is strange to me. I will have to check it directly on your site to see what's causing the issue and get it sorted. Could you please submit a support ticket so that I can check it?

Regards,

Tuan

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9 years 1 month ago #78491 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic subscriber is not added to joomla group
Actually, you submitted the support ticket last night. So please ignore my last comment. I am going to check to see why it doesn't work now and will update you via support ticket

Regards,

Tuan

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