Renewal options

  • Michael
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9 years 6 months ago - 9 years 6 months ago #78076 by Michael
Renewal options was created by Michael
Its renewal time on my site, having a few problem though, Im have renewal set to yes but it then gives the years membership free instead of the price of 60, I have tried settting the renew options to 1,10,40 days all set to 60 but it still just renews the subscription without prompting for the 60 euro, however if I set the recurring settings Subscription its sets up an indefinite subscription to be taken every year, this I dont want, I want users to log in when their subscription is due for renewal and just pay the 60 without an automatic payment been set up if this makes sense? its also says this on top regardless of what settings are enabled/disabled
Subscription Renewal
Please enter information on the form below to process renew subscription for Full Membership Renewal for day. The price you have to pay is €0.00.
I also have an offline payment option for people that prefer to pay cash but this option is not giving on the recurring settings,
Last edit: 9 years 6 months ago by Michael.

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9 years 6 months ago #78108 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal options
Hi Michael

I see that your plan has fixed expiration date, so the renew options won't have no affect

However, users should not be able to renew for free. From your setup, I think they will have to pay 60$ for one year renewal

Please submit a support ticket sending us super admin account of your site. I am going to check to see what's wrong and get it sorted for you

Regards

Tuan

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