Password Reset does not work

Joomla 3.4.8
OS Membership 2.2.0

We can retrieve our username via email.
However we cannot reset passwords. Its asks for just email and submit, but when we do, the page just refreshes without saying check your email. And of course an email never arrives. Please help

Hi Alex

Actually, password reset is handled by Joomla core com_users component not membership pro

So it is not related to Membership Pro. However, you can submit a support ticket sending us super admin account of your site. I am going to ask my dev to check it for you

Regards,

Tuan