Activating Members

Hi all,
I've setup my first membership website but I seem to be having a few teething problems. When someone signs up I have to go into Subscriptions and change their status from pending to active. I then have to go into Users in main joomla menu and activate the account to allow them access to my membership area.

Any ideas what I'm doing wrong?

You should not have to do that. Could you please let me know what payment method you are using ? If you use PayPal, please make sure:

1. Your site is on a live server, not on a local computer

2. Your site is on online mode, not offline

3. You actually make payment for the subscription

Regards,

Tuan

Hi I am only using PayPal as my method of Payment.

1. My Site is on a live server
2. Site is Online
3. People are making payments

I have changeded a few settings in the Configuration to see if that will make a difference, I will let you know once the next person tries to sign up.

Many Thanks

Ok tonight I now have several new member sign ups. Since changing the options in configuration I no longer have to go into the Users / Manage Menu and enable the accounts thankfully but I still have to go into Membership Pro / Subscriptions and click on the new accounts because it still says Pending and change it to Active. Why might this be happening?

Hi Ryan

Could you please :

1. Go to Memebrship Pro -> Payment Plugins, click on os_paypal payment plugin to edit, set Log IPN messages parameter to Yes

2. Then let me know URL of your site and when the next payment happened. I will try to check the log to see what's the reason causing the error

Tuan

Tuan Pham Ngoc wrote: Hi Ryan

Could you please :

1. Go to Memebrship Pro -> Payment Plugins, click on os_paypal payment plugin to edit, set Log IPN messages parameter to Yes

2. Then let me know URL of your site and when the next payment happened. I will try to check the log to see what's the reason causing the error

Tuan

That's IPN Messages set to YES so hopefully i get a signup today so you can check the log. I'll try and give you a run down of my setup to see if I've done it correctly:

Joomla version 3.4.8
Membership Pro version up to date

Joomla i have allow user registration set to NO

Membership Pro Configuration:

Subscription Settings:

Registration Integration YES
Only create user account when membership active/approved NO
Send activation Email YES
Auto login YES
Auto reload User Groups YES
Syncronize Data YES
Show login box on subscription page YES

Hopefully this helps, Many Thanks

Hi Ryan

As soon as someone makes payment, please submit a support ticket letting me know so that I can check the log

Regards,

Tuan