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Password Reset Email Not Sending
- Michael Sheward
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9 years 3 months ago #74757
by Michael Sheward
Password Reset Email Not Sending was created by Michael Sheward
I've imported several subscribers from a csv file and had it set up user accounts automatically, which means automatically generated passwords. The idea was that the members could then just use password reset with their e-mail to set up their own password.
I set up my own account for testing purposes and when I try to have my password reset, the e-mail address text box appears. I type in my e-mail address and click submit. The next page says "Subscription Plans" at the top, when I would expect it to say something about the password reset. Then the e-mail never shows up in my inbox.
Has anyone encountered this before or have any idea how to fix it?
I set up my own account for testing purposes and when I try to have my password reset, the e-mail address text box appears. I type in my e-mail address and click submit. The next page says "Subscription Plans" at the top, when I would expect it to say something about the password reset. Then the e-mail never shows up in my inbox.
Has anyone encountered this before or have any idea how to fix it?
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- Tuan Pham Ngoc
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9 years 3 months ago #74802
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Password Reset Email Not Sending
Hi Michael
That sounds strange to me. Could you please go to Extensions -> Plugins Manager, find the plugin "OS Membership Registration Redirect", unpublish it, and then try again?
Tuan
That sounds strange to me. Could you please go to Extensions -> Plugins Manager, find the plugin "OS Membership Registration Redirect", unpublish it, and then try again?
Tuan
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- Michael Sheward
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9 years 3 months ago #74820
by Michael Sheward
Replied by Michael Sheward on topic Password Reset Email Not Sending
Excellent. That actually worked perfectly. It now redirects to the page I expected in the first place, which asks for username and verification code and it sends the e-mail as well.
Thank you.
Thank you.
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