User Profile - Cancelling subscription

  • Emil Langhoff
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9 years 5 months ago #72105 by Emil Langhoff
User Profile - Cancelling subscription was created by Emil Langhoff
Hey is it possible that you can make it so that users can cancel their subscription from the user profile?

Right now I'm using PayPal as a payment mode, but the subscribers need to contact me to cancel the subscription or else go into their own paypal to stop the subscription,

as I can't seem to find an unsubscribe button in the user profile..

Thanks :)

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9 years 5 months ago #72217 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User Profile - Cancelling subscription
Hi Emil

Unfortunately, with Paypal payment standard, there is no way for subscribers to cancel the recurring subscription from his profile. He will have to cancel it himself from Paypal or contact you to cancel it

That's not the limitation of the extension but it is the limitation of Paypal payment standard (it doesn't have an API to allow us to call from our site to cancel the subscription)

Regards,

Tuan

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  • Emil Langhoff
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9 years 5 months ago #72228 by Emil Langhoff
Replied by Emil Langhoff on topic User Profile - Cancelling subscription
Okay. :/ Can i do it with MP Paypal Pro?

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9 years 5 months ago #72270 by David Clerest
Replied by David Clerest on topic User Profile - Cancelling subscription
Hi, I'm using Stripe for my payment gateway. I was wondering if the user can cancel their membership from within membership pro?

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9 years 5 months ago #72291 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User Profile - Cancelling subscription
Yes David. If he signed up for a recurring subscription plan, he can access to his profile, My Subscriptions tab to cancel the recurring subscription

Regards,

Tuan

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8 years 1 month ago - 8 years 1 month ago #96531 by LineMine
Replied by LineMine on topic User Profile - Cancelling subscription

Tuan Pham Ngoc wrote: Yes David. If he signed up for a recurring subscription plan, he can access to his profile, My Subscriptions tab to cancel the recurring subscription

Regards,

Tuan

Hi
I'm using Stripe for recurring subscriptions also. I'm just using test mode at the moment. Is the cancel subscription option not visible in test mode, as I can't see any way for the user to do this?
Thanks
PS Okay, please ignore this, I had the list of subscriptions menu item, not the membership details menu item. Apologies.
Last edit: 8 years 1 month ago by LineMine.

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8 years 1 month ago #96547 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User Profile - Cancelling subscription
The cancel subscription option is available on both test mode and live mode. I'm glad you figured it out

Tuan
The following user(s) said Thank You: LineMine

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