Recurring Member Showing Expired Even Though Renew

Hi Tuan!

We have one site that uses a recurring membership. The reoccurences process fine via Paypal. However, Membership Pro is showing those members as having an expired status. Obviously, as long as they are renewing, we would like their status to reflect active.

What do you think?

With kindest regards,

Nadine at Solia.

Hi Tuan: Any thoughts on this?
With kind regards,
Nadine at Solia.

Hi Nadine

I am sorry. I missed this post. Maybe IPN message doesn't reach your site properly for some reasons. Could you please submit a support ticket:

1. Sending me super admin account of your site

2. Letting me know what subscription record was renewed but doesn't work

I am going to check to see what's causing the issue and get it sorted for you

Also, if you can be available on Skype and answer me some questions (mostly I will need your help to check your Paypal account IPN messages data) that would be great. My Skype nickname is tuanpnves

Regards,

Tuan

Thank you Tuan!

I am arranging access for you, and will advise by email, and also be available via Skype.

Let me confirm with the client about each of the incidents. The client is very sophisticated and been manually adjusting the status.

We appreciate your great support always.

With kind regards, Nadine.

PS: We are using the Authorize.net plug in for payment.

Tuan,

I am also having the same issue on my website. I will create a ticket and have you look at it as well.

Thanks,
Scott