Remainder email without field name and last name

  • Franco
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9 years 8 months ago #66467 by Franco
Hello
Today the system sent the first reminder email to my user, to allert that subscription will expire in 6 days
The strange is that in email there is not the filds [FIRST_NAME] [LAST_NAME], infact mail starts just with "Gentile"(Dear)
You can see in the screenshot the configuration of first reminder mail and what I received.
Why that?? what is the problem??
Thanks
FRank




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  • Tuan Pham Ngoc
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9 years 8 months ago #66481 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Remainder email without field name and last name
Hi Frank

It happens to all users ? Or just happen with this specific user ? That's strange to me. Could you please submit a support ticket sending us super admin account of your site so that I can have a look at your settings to make sure it is correct?

Tuan

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9 years 8 months ago #66519 by Franco
Hello Tuan
Just my mistake, i dont have those fields in the email couse they are empty :blush:

Thanks
Frank

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9 years 8 months ago #66564 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Remainder email without field name and last name
OK. Thanks for the update Frank !

Tuan

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