Prevent Duplicate Subscription

Hello Tuan,
Thank you for helping me last year customize your code to not allow the same person to subscribe to more than one plan. I don't know if this is related to the customization (please remind me where you made this change), but I am now having a problem with expiration. When the subscription time period expires, the "active" status is not changing and the users are not being removed from the user group that I specify in the user group plugin.
Thanks for your help.
Regards,
Bern

Hello Tuan,

Please let me clarify my last message. I have the Joomla User Group plugin activated and I am using the Joomla Groups tab within each plan to set which groups to assign on activation (this is working) and which groups to remove from on expiration (this is not working). I have three plans -- 1 year, 2 years and 3 years. All plans use the same groups for activation and for expiration.

Thank you in advance for your help.
Regards,
Bern

Hi Bern

The question is what's the status of the subscription record? Is it Active or Expired? Please let us know so that we could check it further

Regards,

Tuan

Hi Tuan,

Thank you for replying. The status of the subscription after the expiration is "active".

Regards,

Bern

Hello Bern

Could you please help submitting a support ticket sending us super admin account of your site, let us know a sample subscription record which is having this issue so that I can check to see what's wrong and correct it?

Regards,

Tuan