subscription doubt

Hi Andrea

The settings is incorrect. The subscription length should be 1 month. The number payments must be 13 (12 monthly payments + first month payment)

Please correct it and it should work well

Regards,

Tuan

hi, tx for your fast reply, as you imagin is very important for me and i should ask you at the beginning, not now

anyway, please reply me also to these questions:
1. why 13 for number payments? the license is 12 months included first month
2. if i change now as you adviced what's happen for payments done?

Hi

1. I thought you need total 13 payments. So in this case, please change it to 12

2. For existing payment, it is already registered with Paypal, so we have no way to change it. Maybe you can cancel the recurring payment from your Paypal account and ask these existing subscribers to re-signup. That's the only way for now

Tuan

hi, tx for your patience, ok i proceede as you adviced me but please clarify me these points:
1. i modified 13 to 12 so i have first trial month and 11 months. right?
2. now i need to create a new plan without trial period for payments done and ask to my customers to do another subscription. please look the screenshot for new plan i did



3. i have also to stop payment done on my paypal account but on my paypal account i need to suspend or annull payments done? i think suspend right?