Re-Occuring payment not reneweing membership

This issue has been happening very often. When a new user subscribes for their monthly subscription, it works perfect but when it comes to the end of the subscription and when the automatic payment is SUCCESSFULLY received, the membership remains expired and does not renew itself. Isn't this component supposed to renew the subscribers membership if the payment has completed?

Hi Kevin

Yes. When a payment for renewal happen, the extension should create a new subscription record for the subscriber to extend their membership. It doesn't work like that on your site? What payment method you are using? And what version of the extension you are using?

Please let me know

Tuan

I am using PayPal as the payment method and the current version of Memberships pro I am using is 1.7.2.

Please advise

Hi Kevin

Is there any payment for renewal happen recently? If so, could you please submit a support ticket sending us super admin account of your site and tell me the information of that payment

I will try to check the log to see the reason of the error and hopefully, get it fixed

Tuan

Tuan Pham Ngoc wrote: Hi Kevin

Is there any payment for renewal happen recently? If so, could you please submit a support ticket sending us super admin account of your site and tell me the information of that payment

I will try to check the log to see the reason of the error and hopefully, get it fixed

Tuan

Please check ticket. I have submitted.

Did you check the ticket? I have been waiting long time.

Hi Kevin

I am sorry. In the last few days, I focus working on the next major version of Membership Pro (version 2.0.0) and could not check it

I am working on support tickets right now but there are some other tickets in queue. So please be patient and wait for me. Your ticket will be checked / processed on tomorrow morning (it is 9:20pm here now)

Sorry for the inconvenience

Tuan