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problem after 'process subscription' button
- phillip williams
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10 years 1 month ago #59081
by phillip williams
problem after 'process subscription' button was created by phillip williams
I just installed and configured Membership Pro. I purchased the payment module for Authorize.net (SIM). while testing the module, I am able to enter the account information for a subscription, but when I hit the 'process subscription' button at the bottom of the page, it fails when trying to process the transaction (see attached photo). The URL below is what displays in the URL field when I encounter the problem.
www.banyanpm.com/index.php/online-pmp-ce...process_subscription
The link below is the page I see after I hit the 'process subscription' button..
I'm also using event booking. Could there be a compatibility issue between the two applications (similar file names, etc.) ??
I know this doesn't provide much information, but if this sounds like something you've seen before or you can give me some ideas for debugging, I would really appreciate your help!
www.banyanpm.com/index.php/online-pmp-ce...process_subscription
The link below is the page I see after I hit the 'process subscription' button..
I'm also using event booking. Could there be a compatibility issue between the two applications (similar file names, etc.) ??
I know this doesn't provide much information, but if this sounds like something you've seen before or you can give me some ideas for debugging, I would really appreciate your help!
- Tuan Pham Ngoc
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10 years 1 month ago #59100
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic problem after 'process subscription' button
Hi
Unfortunately, we don't see the issue like that before. So in this case, I think you should submit a support ticket sending us super admin account of your site
We will check to see what's wrong and get it corrected for you
Tuan
Unfortunately, we don't see the issue like that before. So in this case, I think you should submit a support ticket sending us super admin account of your site
We will check to see what's wrong and get it corrected for you
Tuan
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10 years 1 month ago - 10 years 1 month ago #59113
by phillip williams
Replied by phillip williams on topic problem after 'process subscription' button
I would appreciate if you can take a look at my Membership Pro installation/configuration.
I set up a sample plan 'Test Subscription' that's visible as a tab on the main menu if you login as the superuser.
let me know if you need anything else.
I set up a sample plan 'Test Subscription' that's visible as a tab on the main menu if you login as the superuser.
let me know if you need anything else.
Last edit: 10 years 1 month ago by Tuan Pham Ngoc. Reason: Remove account information. Please never post the super account in a public forum
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10 years 1 month ago #59114
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic problem after 'process subscription' button
OMG, why you gave super admin account on a public forum
.

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10 years 1 month ago #59115
by phillip williams
Replied by phillip williams on topic problem after 'process subscription' button
Ha - sorry. Totally bonehead move. I just changed the password. I have no experience with forums! (obviously).
Please let me know how I can send you the information confidentially.
thanks.
Please let me know how I can send you the information confidentially.
thanks.
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10 years 1 month ago #59116
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic problem after 'process subscription' button
You can send it to my email services@joomdonation.com
Tuan
Tuan
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10 years 1 month ago #59141
by phillip williams
Replied by phillip williams on topic problem after 'process subscription' button
Thank you for helping me with my issue. You notified me that Membership Pro requires a more recent version of PHP on my hosting server. I upgraded to PHP 5.4 and the problem went away.
Thank you! Your assistance saved me hours and hours of frustration - I don't know that I ever would have figured it out.
I enjoy your products and your support is excellent.
Thank you! Your assistance saved me hours and hours of frustration - I don't know that I ever would have figured it out.
I enjoy your products and your support is excellent.




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