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Recurrent Plans - with coupons and cancelations
- Rubén Ruiz
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10 years 2 months ago #58381
by Rubén Ruiz
Recurrent Plans - with coupons and cancelations was created by Rubén Ruiz
Hi Tuan,
I would like to ask you about several behaviours in subscription plans. I don´t know if it´s normal.
1- If users get a recurrent plan with coupons, and the coupons expire, the subscription does not renew (expired status), because the code is expired, but, it should be possible, that users get the same plan (with code or not), but the button for get it again, not appear. I attach screenshot. It would be interesting for promotions, for example, user use the coupons code once, and later, the user pay the normal price for the recurring plan.
2 - Imaging that a user get a recurring plan (without coupons)...a few days later, the user cancel the recurring plan on Paypal...Ok, but, it´s not possible for this user, get on the future, the same plan. The options for get in, is hide. (like point 1)
Thanks for your support, it´s great
Best Regards
I would like to ask you about several behaviours in subscription plans. I don´t know if it´s normal.
1- If users get a recurrent plan with coupons, and the coupons expire, the subscription does not renew (expired status), because the code is expired, but, it should be possible, that users get the same plan (with code or not), but the button for get it again, not appear. I attach screenshot. It would be interesting for promotions, for example, user use the coupons code once, and later, the user pay the normal price for the recurring plan.
2 - Imaging that a user get a recurring plan (without coupons)...a few days later, the user cancel the recurring plan on Paypal...Ok, but, it´s not possible for this user, get on the future, the same plan. The options for get in, is hide. (like point 1)
Thanks for your support, it´s great
Best Regards
- Rubén Ruiz
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- Tuan Pham Ngoc
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10 years 2 months ago #58482
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurrent Plans - with coupons and cancelations
Hi Rubén
At the moment, the system disable sign up for a recurring subscription plan if the user signed up before because I think that with recurring subscription, payment should happens automatically, so users should not re-sign up for it
But I see this use-case now. Will have to think more about it to find a solution. I am afraid of it could not be addressed soon, maybe we will need to have one or even two weeks to find a proper solution
Tuan
At the moment, the system disable sign up for a recurring subscription plan if the user signed up before because I think that with recurring subscription, payment should happens automatically, so users should not re-sign up for it
But I see this use-case now. Will have to think more about it to find a solution. I am afraid of it could not be addressed soon, maybe we will need to have one or even two weeks to find a proper solution
Tuan
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- Rubén Ruiz
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- New Member
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- Tuan Pham Ngoc
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- Administrator
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- Rubén Ruiz
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- Offline
- New Member
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