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Stripe Extension Blank Page at Checkout
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10 years 2 months ago - 10 years 2 months ago #57529
by Kay
Stripe Extension Blank Page at Checkout was created by Kay
Hi,
I bought the stripe extension and it doesnt seem to work. At checkout I get a blankpage and it doesnt allow checkout. I deactivated paypal to use stripe only and this is what happened. I bought the extension around a week or so ago. Is it also possible to show both stripe and paypal as the checkout option or does it allow just one ? Thanks.
I bought the stripe extension and it doesnt seem to work. At checkout I get a blankpage and it doesnt allow checkout. I deactivated paypal to use stripe only and this is what happened. I bought the extension around a week or so ago. Is it also possible to show both stripe and paypal as the checkout option or does it allow just one ? Thanks.
Last edit: 10 years 2 months ago by Kay.
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10 years 2 months ago #57559
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Extension Blank Page at Checkout
Hi Kay
Maybe the reason is because your plan is recurring subscription plan and the Stripe payment plugin didn't support recurring payment
I just updated Stripe payment plugin download package yesterday to support recurring subscription. Please download the plugin again, follow the instruction and setup it and it will work well (you might have to uninstall the old stripe payment plugin before installing the updated one)
Tuan
Maybe the reason is because your plan is recurring subscription plan and the Stripe payment plugin didn't support recurring payment
I just updated Stripe payment plugin download package yesterday to support recurring subscription. Please download the plugin again, follow the instruction and setup it and it will work well (you might have to uninstall the old stripe payment plugin before installing the updated one)
Tuan
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10 years 2 months ago #57564
by Kay
Replied by Kay on topic Stripe Extension Blank Page at Checkout
Hi,
It doesnt work after putting in the users information and hitting process it shows the page I've attached to this post. It doesnt even allow me to input any credit card information.
It doesnt work after putting in the users information and hitting process it shows the page I've attached to this post. It doesnt even allow me to input any credit card information.
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10 years 2 months ago #57586
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Extension Blank Page at Checkout
There might be some javascript conflict on your site and it causes the issue. Please submit a support ticket sending us super admin account of your site and the link to the page so that I can check to see what's wrong and get it sorted.
Tuan
Tuan
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10 years 2 months ago - 10 years 2 months ago #57604
by Kay
Replied by Kay on topic Stripe Extension Blank Page at Checkout
Hi,
I see the problem I think its a bug. When I fill the form out and keep the country on United States the credit card form for stripe doesnt load. However when I change the country then stripe loads what could cause this problem ??
I see the problem I think its a bug. When I fill the form out and keep the country on United States the credit card form for stripe doesnt load. However when I change the country then stripe loads what could cause this problem ??
Last edit: 10 years 2 months ago by Kay.
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10 years 2 months ago #57605
by Kay
Replied by Kay on topic Stripe Extension Blank Page at Checkout
Please read my last message I made a correction on the post on this topic.
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10 years 2 months ago #57633
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Extension Blank Page at Checkout
Seems strange to me. Could you please submit a support ticket so that I can check it directly on your site ?
Tuan
Tuan
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10 years 2 months ago #57634
by Kay
Replied by Kay on topic Stripe Extension Blank Page at Checkout
submited !
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10 years 2 months ago #57635
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Extension Blank Page at Checkout
Thanks. I will try to look at it later today (or maybe on tomorrow morning). It is Sunday morning here now 
Tuan

Tuan
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10 years 2 months ago #57636
by Kay
Replied by Kay on topic Stripe Extension Blank Page at Checkout
ok no problem !!
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