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Days for suscription Plans are overlapped
- Rubén Ruiz
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10 years 2 months ago #57412
by Rubén Ruiz
Days for suscription Plans are overlapped was created by Rubén Ruiz
Hi Tuam/Team
Regarding to subscription plans and the days users are active status.
If users have an active subscription and they purchase another one (user is active in different plans), would it be possible to add both plans avoiding gaps in time? For instance, as membershipPRO is intended for contents restriction for expired payments, if a user has a suscription that expires in three days and then he/she purchases a new monthly plan, I would rather that the monthly subscription begins the day when the older subscription expires. I mean, this method will avoid our users losing days from their subscriptions.
I attach a screenshot for a test user where you can see the user loses suscription days, from 1/02/2015 to 05/02/2015 because it´s overlapped with the days of the other plan.
It´s really hard to explain the "problem" or the limitations
Thanks in advantage
Regarding to subscription plans and the days users are active status.
If users have an active subscription and they purchase another one (user is active in different plans), would it be possible to add both plans avoiding gaps in time? For instance, as membershipPRO is intended for contents restriction for expired payments, if a user has a suscription that expires in three days and then he/she purchases a new monthly plan, I would rather that the monthly subscription begins the day when the older subscription expires. I mean, this method will avoid our users losing days from their subscriptions.
I attach a screenshot for a test user where you can see the user loses suscription days, from 1/02/2015 to 05/02/2015 because it´s overlapped with the days of the other plan.
It´s really hard to explain the "problem" or the limitations
Thanks in advantage
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10 years 2 months ago #57519
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
Hi team;
Any idea about these problems? i attach 2 examples more. You can see like user will lose suscription days because, the next plans don't start when the older finish.
I hope you understand our problem.
Thanks a lot
Any idea about these problems? i attach 2 examples more. You can see like user will lose suscription days because, the next plans don't start when the older finish.
I hope you understand our problem.
Thanks a lot
- Tuan Pham Ngoc
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10 years 2 months ago #57523
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Days for suscription Plans are overlapped
Sorry. I was too busy today to finish version 1.6.9 of Membership Pro and could not look at your issue. I will look at it on tomorrow morning
Tuan
Tuan
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10 years 2 months ago #57799
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
Hi Tuan;
Have you seen anything about this problem?
Best regards
Have you seen anything about this problem?
Best regards
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10 years 2 months ago #57950
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Days for suscription Plans are overlapped
Hi Rubén
Sorry. I am too late for this support request. I looked at it but don't know why it happens. That's not how the extension should work. Could you please :
1. Upgrade to latest version (1.6.9)
2. Check it again
3. If it still doesn't work. please submit a support ticket sending us super admin account of your site. And tell me:
- What payment method you are using ?
- What plan you tried to register
I am going to check to see what's wrong and get it corrected for you. From what I see, none of customers have issue like that before, so maybe it is just something mistake in the settings on your site
We can check and solve the issue soon
Tuan
Sorry. I am too late for this support request. I looked at it but don't know why it happens. That's not how the extension should work. Could you please :
1. Upgrade to latest version (1.6.9)
2. Check it again
3. If it still doesn't work. please submit a support ticket sending us super admin account of your site. And tell me:
- What payment method you are using ?
- What plan you tried to register
I am going to check to see what's wrong and get it corrected for you. From what I see, none of customers have issue like that before, so maybe it is just something mistake in the settings on your site
We can check and solve the issue soon
Tuan
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10 years 2 months ago #58038
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
Hi Tuan;
Thanks for your support.
Ok, upgrade to the lastest version, 1.6.9 and as soon as possible i answer you with the results
Thanks a lot
Rubén
Thanks for your support.
Ok, upgrade to the lastest version, 1.6.9 and as soon as possible i answer you with the results
Thanks a lot
Rubén
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10 years 2 months ago #58049
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
I upgraded my site to 1.6.9, but, result is the same, it works bad. I attach a example, so, i am going to submit a support ticket today with super admin account and other details you need.
Thanks for your help
Thanks for your help
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10 years 2 months ago #58464
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
Hi everybody;
The problem is solved. Thanks Tuan for your support and the code modifications
Best regards
The problem is solved. Thanks Tuan for your support and the code modifications
Best regards
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10 years 2 months ago #58481
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Days for suscription Plans are overlapped
Thanks Ruben for updating 
Tuan

Tuan
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10 years 3 weeks ago - 10 years 3 weeks ago #60452
by Rubén Ruiz
Replied by Rubén Ruiz on topic Days for suscription Plans are overlapped
Hi guys/Tuan
I don´t know if you remember, but, you added the new code for fix this in 1.6.8 version. you modify for me the file register.php (path site/components/com_osmembership/models, file, resgister.php ) for avoid overlapping days.
(Now, in version 1.7.0, I didn´t see the code, question is if the days for user are sum for different plans, or if it´s overlapped again…I didn´t test it)
Let me know if you think I have to modify something in the file ( I see it´s very different in version 1.7.0). I attach JPG with your modifications (on version 1.6.
.
What do you think? should we modify something?
Best Regards
Best Reagards
I don´t know if you remember, but, you added the new code for fix this in 1.6.8 version. you modify for me the file register.php (path site/components/com_osmembership/models, file, resgister.php ) for avoid overlapping days.
(Now, in version 1.7.0, I didn´t see the code, question is if the days for user are sum for different plans, or if it´s overlapped again…I didn´t test it)
Let me know if you think I have to modify something in the file ( I see it´s very different in version 1.7.0). I attach JPG with your modifications (on version 1.6.

What do you think? should we modify something?
Best Regards
Best Reagards
Attachments:
Last edit: 10 years 3 weeks ago by Rubén Ruiz.
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