Days for suscription Plans are overlapped

Hi Tuam/Team

Regarding to subscription plans and the days users are active status.
If users have an active subscription and they purchase another one (user is active in different plans), would it be possible to add both plans avoiding gaps in time? For instance, as membershipPRO is intended for contents restriction for expired payments, if a user has a suscription that expires in three days and then he/she purchases a new monthly plan, I would rather that the monthly subscription begins the day when the older subscription expires. I mean, this method will avoid our users losing days from their subscriptions.

I attach a screenshot for a test user where you can see the user loses suscription days, from 1/02/2015 to 05/02/2015 because it´s overlapped with the days of the other plan.

It´s really hard to explain the "problem" or the limitations

Thanks in advantage

Hi team;

Any idea about these problems? i attach 2 examples more. You can see like user will lose suscription days because, the next plans don't start when the older finish.

I hope you understand our problem.

Thanks a lot

Sorry. I was too busy today to finish version 1.6.9 of Membership Pro and could not look at your issue. I will look at it on tomorrow morning

Tuan

Hi Tuan;
Have you seen anything about this problem?
Best regards

Hi Rubén

Sorry. I am too late for this support request. I looked at it but don't know why it happens. That's not how the extension should work. Could you please :

1. Upgrade to latest version (1.6.9)

2. Check it again

3. If it still doesn't work. please submit a support ticket sending us super admin account of your site. And tell me:

- What payment method you are using ?
- What plan you tried to register

I am going to check to see what's wrong and get it corrected for you. From what I see, none of customers have issue like that before, so maybe it is just something mistake in the settings on your site

We can check and solve the issue soon

Tuan

Hi Tuan;
Thanks for your support.

Ok, upgrade to the lastest version, 1.6.9 and as soon as possible i answer you with the results

Thanks a lot
Rubén

I upgraded my site to 1.6.9, but, result is the same, it works bad. I attach a example, so, i am going to submit a support ticket today with super admin account and other details you need.

Thanks for your help

Hi everybody;

The problem is solved. Thanks Tuan for your support and the code modifications

Best regards

Thanks Ruben for updating

Tuan

Hi guys/Tuan

I don´t know if you remember, but, you added the new code for fix this in 1.6.8 version. you modify for me the file register.php (path site/components/com_osmembership/models, file, resgister.php ) for avoid overlapping days.
(Now, in version 1.7.0, I didn´t see the code, question is if the days for user are sum for different plans, or if it´s overlapped again…I didn´t test it)
Let me know if you think I have to modify something in the file ( I see it´s very different in version 1.7.0). I attach JPG with your modifications (on version 1.6..

What do you think? should we modify something?

Best Regards

Best Reagards