Transaction ID how to relate to paypal payment rec

Dear Sir,
I've setup a membership pro plan and paypal test sandbox.
when payment completed, I found the subscriber records have the "Transaction ID".
but have difficulty relating/cross checking it on paypal payee transaction listing screen.

would you point me to the right direction how to relate the two sets of data.

Thanks a lot.
Hong

Hi Hong

You can get the Paypal Transaction ID which you see in Membership Pro, then login to your Paypal account to search for a Transaction / Payment based on that Transaction ID.

Regards,

Tuan

sorry no luck.
from the subscriber screen, I click on the first name and it list all the info. including Plan, name, ... Transaction ID, status.
I could only see the "transaction ID" not able to find the "Paypal Transaction ID"
and when I try looking up paypal transactions with that Transaction ID, not able to find any.

Please help.

Thanks a lot.

Hi

Did you make payment for the subscription ? For the subscription record which you are checking, is it pending or active ?

Is your site online or offline ?

Please give me more information so that I can check it further

Tuan

Is paid and the subscriber data shows active. Site is online but i use PayPal sandbox to test the payment flow.

I can create login for you to come to my site and have a look.

Please let me know how to give u login info.

Thanks.

Hi

You can login, then access to Support Tickets menu item joomdonation.com/support-tickets.html to submit support ticket sending me super admin account of your site so that I can check

Regards,

Tuan