members blocked in Joomla Users after plan expiry

On one of my sites, all of the membership plans were set to expire 12/31/14. When members went to the site to renew 01/01/15, they were not allowed to log in and renew. I investigated and found that all members had been blocked in the Joomla User Manager. Under “Enabled” in User Manager:Users, all users had a red X. Given that the clients membership drive had been announced to start on 01/01/15, I had to manually unblock all of the users in User Manager:Users so that members could access the site and renew. Any thoughts on why site users were blocked rather than their plans only being expired in Membership Pro?

Hi

I think that causes by a settings you made. Go to Extensions -> Plugins Manager, find the plugin "OS Membership User", click on it to edit.

There is a param called "Block account when subscription expired". I think right now, you set it to Yes and it causes the issue

Please set that param to No and the issue won't happen again

Tuan

Thanks Tuan. Great support as always! I found the setting and made the change.

Michael

That's great. Happy to assist .

Tuan