Registration Page + Blank Page

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10 years 8 months ago #55532 by Nico
Registration Page + Blank Page was created by Nico
Hi, I have just updated OS Membership too the latest version 1.6.8

If I try to join the sign-up page, I have a black page.... I have also tried to disable both Joomla and OS Membership Captcha but the problem still remains.

This is my Sign-up page

Tahnks

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10 years 8 months ago #55533 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registration Page + Blank Page
Hi Nico

From the error messages you posted, it is clear that there are some javascript conflict and it causes the issue

Please submit a support ticket sending us super admin account of your site so that I can check to see what's wrong and get it corrected for you

Tuan

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10 years 8 months ago #55536 by Nico
Replied by Nico on topic Registration Page + Blank Page
Thanks, just done

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10 years 8 months ago #55540 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registration Page + Blank Page
Update : My support staff checked and found out that the reason of this issue is because Nico config the extension to not load jQuery library (this library is needed, so you can only set this config option to No if your template has jQuery library loaded already)

Tuan

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10 years 7 months ago #57288 by Nico
Replied by Nico on topic Registration Page + Blank Page
HI Tuan, I still have problem with SignUp Page + Blank Page.

I have disabled captcha in Joomla global configuration page and in OS Membership configuration page. I have enabled "Load jQuery Javascript library" but these actions don't save the issue.

Inspector Message:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I have open also a ticket about this.
Thanks
Nico

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10 years 7 months ago #57300 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registration Page + Blank Page
Hi Nico

Feel free to submit a support ticket sending us super admin account of your site and the link to the page so that I can check to see what's wrong and get it sorted for you

Tuan

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10 years 7 months ago - 10 years 7 months ago #57310 by Nico
Replied by Nico on topic Registration Page + Blank Page
Hi Tuan, done
Last edit: 10 years 7 months ago by Nico.

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10 years 7 months ago #57312 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registration Page + Blank Page
Ah, OK. I was at my friend's wedding today and could not work. Just come home at 6pm and answering forum questions. So will look at your ticket on tomorrow morning

Tuan

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10 years 7 months ago #57314 by Nico
Replied by Nico on topic Registration Page + Blank Page
Ok, non problem.
Thanks a lot

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