Testing membership sign-up - not working

Hi,
I just started testing my membership sign-up prior to launch and it's not working. When I try to set up a free membership account it gives me the error message:
Error

The words you typed did not match the ones displayed. Please try again.

I have tried this numerous times with different names and email accounts and it only worked one time. What should I do to troubleshoot this problem. Thanks for your help.
Karen

Sorry to bother you. I found the problem. I hadn't activated the account creation plugin. I figured it was something simple on my end. Seems to be working now. I hope that you had a nice holiday season, Tuan.
Karen.

Well, it's doing the same thing again. I don't understand. Help!

Hi Karen

Seems related to K2 component. Do you use K2 component on your site? If so, please config K2 component to disable Captcha and it will work well (there is a bug in K2 relating this feature if I remember correctly)

Tuan

Hi Tuan,
I disabled the captcha plugin and reset the captcha setting in Global Configurations to "none selected". Now the sign-up page won't even view, it's just blank.

I realized that you referred to the K2 captcha not the Joomla so I enabled the Joomla Captcha-Recaptcha and disabled the K2 Captcha and I get a blank screen when I attempt to get to a sign-up page.

I cleared the cache on my browser and was able to get to the sign-up form but when I submitted it I was taken back to a blank sign-up form and my template was broken.

Hi Karen

The reason is because you don't setup captcha for Membership Pro properly. Could you please follow the instruction at documentation.joomdonation.com/membershi...115-use-captcha.html to setup it?

I am sorry it took you much time with this small issue, If you want, please submit a support ticket sending us super admin account of your site so that I can ask my dev to setup it for you. It will only take us few minutes for setup/config it

Tuan