Reminder with negative number after expiration

Some of our member subscribers are receiving renewal messages after their plans expire, and even those which reflect an negative expiration date. A real example is:

Your ___ membership for plan Member-Family on our site will expire on 11-21-2014 (which is in -22 days from now).

My settings are for 30 and 7 days reminders for that plan. Members are unhappy with these extra reminders and I wonder what I might do to stop them. Thank you in advance for help and advice!

Hi

Give me few days to improve this feature. We will need to find a way so that reminder will be triggered by cron job, not by a system plugin

I will update the code and give a detailed instruction for this setup in the next few days. Please wait for me

Tuan

Thank you Tuan! You are always most helpful and we really appreciate your work and incredible responsiveness.

One thing we hope that you will preserve is the feature (now in the plugin) that sends bccs of the reminders to an address of our choosing. This way, we can see who is getting reminders, and check accuracy and so on. So that function is really nice. When I saw some of the issues with reminders, I implemented that bcc, and just received the first copy of a reminder sent to a member. Very good.

With kind regards,
Nadine at Solia.

Hi Nadine

I think BCC is a feature in the extension already (from 1.6.6 version if I remember correctly).

Regards,

Tuan

Hi Tuan. It's in the plugin settings (OS Membership Reminder), not the component or plan settings.

We use the most current version, and I was glad to see that in the plugin.

If you migrate functions, I would love to see that (bcc) retained in some way. It's helpful.

Thank you Tuan!

Oh, OK. I will check it. I see it in the latest code base, so maybe I only added it recently (it is a parameter in the plugin). Give me sometime to finish other planned features first, and the feature will be available

Regards,

Tuan

Hi Tuan: Just to follow up on this issue, our members are getting reminder emails even after they have renewed. If there is a way to halt reminders for those who have renewed, that would be helpful. I have added language to the reminder emails that "if you have already renewed please ignore this message," but it would be best if once renewed, no more reminders are sent until the next term nears.
With kind regards and best wishes for the New Year.
Nadine.

Hi Nadine

I am sorry. I was busy working with some changes in the extension because new EU VAT Rules and haven't had time to check this issue yet. I am going to check it next week.

Could you please let me know exactly what version of the extension you are using ? The subscription plan is onetime or recurring subscription plan ?

Please let me know so that I can check it easier

Tuan

Hello Tuan.

Thank you so much for getting back with me. I'm using Membership Pro version 1.6.7. The issue is happening on the onetime subscription plan. I do not think that my recurring plans are close to the expiration date yet, so I'm not sure if this will happen to them as well.

nadinekirma wrote: Hi Tuan: Just to follow up on this issue, our members are getting reminder emails even after they have renewed. If there is a way to halt reminders for those who have renewed, that would be helpful. I have added language to the reminder emails that "if you have already renewed please ignore this message," but it would be best if once renewed, no more reminders are sent until the next term nears.
With kind regards and best wishes for the New Year.
Nadine.

I also need this feature (not sending reminder after someone renew).

Thanks for your endless support Tuan!