Expired/Deleted Member not removed from Group

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9 years 8 months ago #49471 by janna
Our membership plans are set up to add subscribers to the Joomla Group "Subscriber" which we created and to remove subscribers from that group when expired. However, when we manually expire or remove a subscriber, the user still exists in the Joomla user manager and is still assigned to the "Subscriber" group we created. Thus giving the user continued access to all content restricted to "Subscriber"

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9 years 8 months ago #49492 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Expired/Deleted Member not removed from Group
Hi janna

That's strange. The extension should not work like that. Could you please submit a support ticket sending us admin and FTP account of your site ? I am going to check to see what's wrong and get it corrected for you

BTW, what version of the extension you are using ?

Regards,

Tuan

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