Issues......

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10 years 7 months ago - 10 years 7 months ago #49275 by Bill Van Vlack
Issues...... was created by Bill Van Vlack
We just came live with our site and are seeing some issues.....

1. We seem to have three entries for each join or renewal
2. Did the Paypal module automatically update and change status to 'Active'? If so, did they get charged three times?
3. These are new members, why didn't we receive an admin email?
4. Why doesn't the top entry show an amount?
5. The created date for top one is in the future.
6. Why aren't the membership ID's calculating? The switch is set to start at 3000.
We have Paypal and offline payment activated.

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Last edit: 10 years 7 months ago by Bill Van Vlack.

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10 years 7 months ago #49279 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issues......
Hi

#1 => That's strange. Could I have the link to the sign up page on your site so that we can have a look at it and try it ourself ? maybe send us super admin account of your site as well? I remember that we had that issue (which only happens on IE), but we fixed it few weeks ago

#2=> Yes, it should change the status to Active Automatically. They should only be charged one time

#3=> Maybe the reason admin doesn't receive email is because is because subscribers choose Paypal as the payment method but he doesn't make payment for the subscription> If he choose Paypal, he needs to make payment before email is sending...

#4=> I am not sure. I will need to check it directly on the site to see what's causing the issue.

#5=> Need to check it on your site as well.

#6=> Membership ID is only calculated after users make payment (membership is active).

Regards,

Tuan

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10 years 7 months ago #49281 by Bill Van Vlack
Replied by Bill Van Vlack on topic Issues......
how do I send you that info confidentially

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10 years 7 months ago - 10 years 7 months ago #49282 by Bill Van Vlack
Replied by Bill Van Vlack on topic Issues......
Please don't post the information in forum. In the future, please submit a support ticket to send me the information.

Regards,

Tuan
Last edit: 10 years 7 months ago by Tuan Pham Ngoc.

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10 years 7 months ago - 10 years 7 months ago #49344 by Bill Van Vlack
Replied by Bill Van Vlack on topic Issues......
OK; Thanks for the prompt catch!
Any luck signing on??

I did find one issue; the Paypal plugin was left in test mode.
Last edit: 10 years 7 months ago by Bill Van Vlack.

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10 years 7 months ago - 10 years 7 months ago #49405 by Bill Van Vlack
Replied by Bill Van Vlack on topic Issues......
Tuan,
I'm thinking most of my issues were due to having the Paypal plugin in test mode. Things seem to be working OK now.
Last edit: 10 years 7 months ago by Bill Van Vlack.

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