User Details not displaying

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10 years 10 months ago #40966 by Mike
User Details not displaying was created by Mike
Hi Folks,
I have Joomla ver 3.2.2 stable Previously had 3.2.0 i think, but still having problem with user details.
.
I have attached a screen print of the General Tab of the configuration, and 2 screen prints of the operation screens before and after logging on.
The Invoice tab has both, 'Activate Invoice Feature' and the 'Send Invoice To Subscribers' set to YES

Problem I am having is that the user details for a registered user do NOT display, and the systems asks to enter them, even though the component actually logs the user on correctly.

When First and Last names are entered, the subscription processes correctly EXCEPT that it will use the names entered, and NOT the names from the Joomla user.

This is causing huge problems for me,

Any thoughts?
Mike

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10 years 10 months ago #40992 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: User Details not displaying
Hi Mike

If it is possible, please submit a support ticket sending me admin account of your site. I will check to see whether there are anything wrong with the settings causing this issue and then get it fixed for you.

Regards,

Tuan

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10 years 10 months ago #41029 by Mike
Replied by Mike on topic Re: User Details not displaying
Thanks Tuan,
I have now raised a support ticket for this with the information as requested.

regards, and thanks again for this.

Mike

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10 years 10 months ago #41041 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: User Details not displaying
Hi Mike

Sent you updated version via support ticket. Could you please check your ticket, get the updated version, upgrade it to your site and check it again ?

Tuan
The following user(s) said Thank You: Mike

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10 years 10 months ago #41044 by Mike
Replied by Mike on topic Re: User Details not displaying
I wanted to put this note into the public forum to acknowledge Tuans fantastic support.
He fixed this up for me in no time.

Also, on an unrelated matter, but one which might catch other people out....
I had just upgraded to Joomla ver 3.2.2 , and it seems that I had lost the Installer component. Just getting a blank page.

I had to restore back to the previous version 3.2.0 to get it back again!!

Anyhow, back to the point..... thanks again for your excellent support Tuan.

regards
Mike

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10 years 10 months ago #41079 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: User Details not displaying
Great. Thanks Mike for sharing the result in the forum and for your nice words about my support. This code is also added to latest release of the extension, so you won't get the issue anymore when you upgrade to future release of Membership Pro.

Regards, Tuan

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