Subscriptions not renewing correctly.

  • Shawn Foster
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11 years 3 months ago #35410 by Shawn Foster
Subscriptions not renewing correctly. was created by Shawn Foster
I am having a problem. I have created a monthly subscription with a subscription length of 30 days, and have set recurring subscription to yes. Then I have added 0.00 for the trial amount and have set the trial duration to 1 month. After the month trial , the subscriber's status is being set to "expired" yes, it is spelled wrong. ;) I have enabled the lifetime membership option so I thought that the membership wouldn't expire unless I deactivate the subscription. I am not sure why it is setting the subscriber's status to "expried" LOL.. Can you please help me? And also please tell me where in the code to fix the "Expried" misspelling. Thanks so much for your time. :)

~Shawn

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11 years 3 months ago #35498 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Subscriptions not renewing correctly.
Hi Shawn

Something is not right here. Is your subscription plan is onetime or recurring subscription ? Please give me more information so that I can check it for you !

Maybe submit a support ticket sending me admin and FTP account of your site so that I can check it ?

Regards,

Tuan

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