Subscription End Date is not updating automaticall

  • Luis Daniel Lucio Quiroz
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
11 years 5 months ago #33092 by Luis Daniel Lucio Quiroz
Subscription End Date is not updating automaticall was created by Luis Daniel Lucio Quiroz
Using version 1.60
I have plans with next data
- FREE trial period
- NON-free period after trial
- Broker: paypal

symptom is that when free trial period ends, paypal does charges (good), but Subscription End Date date doesnt update automatically, it still have the trial end period first date.

Wondering if im missing to run a crontab maybe?

LD

Please Log in or Create an account to join the conversation.

More
11 years 5 months ago #33101 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Subscription End Date is not updating automaticall
Hi

Infact, the system doesn't change the subscription end date. It will create a new subscription records in this case with the new start date and new end date. Do you see a new subscription record created ?

Tuan

Please Log in or Create an account to join the conversation.

  • Luis Daniel Lucio Quiroz
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
11 years 5 months ago #33105 by Luis Daniel Lucio Quiroz
Replied by Luis Daniel Lucio Quiroz on topic Re: Subscription End Date is not updating automaticall
No i dont see any new record created, that is why i was thinking the ending date was a problem

Do i need to add a crontab? because on my "conversion¨ from trial to paid subscription, my 3 cases where exactly the same. I mean, i didnt see any new membership record

Please Log in or Create an account to join the conversation.