Import problem

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11 years 8 months ago #29214 by Enrico
Import problem was created by Enrico
Hi, I'm tryng to import subscribers from a csv but I've sopme problem/question:

1) Did the payment date formatted as "yyyy-mm-dd" also?

2) I can import correctly users in membership pro, but only few joomla user was created ... why?

3) If I import a user set as Pending did the system create a joomla user too?

File Attachment:

File Name: mydata.txt
File Size:75 KB



Thank you.

PS: my .csv in attachment in txt format. I've deleted all personal information, the cells empty that you see are most populated with simple string.
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11 years 8 months ago #29252 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Import problem
Hi

1=> Yes

2 => The system will only create users if that record has an unique username, unique email. Could you please check and make sure the records you want to create users has that necessary date ?

3=> Yes !

Tuan

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11 years 8 months ago #29268 by Enrico
Replied by Enrico on topic Re: Import problem
Hi, I've tryed many times with all the possible configurations: it doesn't work.
I've tryed with only 15 users and only 5 or 6 joomla user was created.
I can't understand where's the problem :(

Every user have:
- unique username
- unique psw
- unique email address
- date of registration, payment, start and end formatted as yyyy-mm-dd
- unique transaction ID

Please help me! :)

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11 years 8 months ago #29340 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Import problem
Could you please submit a support ticket sending us administrator and FTP account of the site, the CSV file. We will help you to import the data into your site.

If there is something wrong with your data, I can tell you so that you can correct it.

Regards,

Tuan

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