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Lost Customer - Pending applications
- Jeff
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4 years 6 months ago #135260
by Jeff
Lost Customer - Pending applications was created by Jeff
When a membership applications fails authorization from payment gateway the account although created remains pending.
Membership Pro should email the administrator notifying them that an application has failed authorization and is pending manual resolution.
If the system can't detect this because the payment gateway has not advised the application then running a script periodically to detect pending accounts and advising admin that new pending accounts are awaiting resolution.
Membership Pro should email the administrator notifying them that an application has failed authorization and is pending manual resolution.
If the system can't detect this because the payment gateway has not advised the application then running a script periodically to detect pending accounts and advising admin that new pending accounts are awaiting resolution.
The following user(s) said Thank You: DeanV
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- Syllogos DHD-EAP
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3 years 8 months ago #142282
by Syllogos DHD-EAP
Replied by Syllogos DHD-EAP on topic Lost Customer - Pending applications
I second that request. Admin should be notified via email if a new subscription is created and it's pending because payment failed through the respective gateway (eg. paypal).
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