Hi,
We are writing to sincerely apologize for the inconvenience you experienced during the recent update to Joom Donation 7.1. We understand how frustrating technical issues can be, and we truly regret any disruption this may have caused to your operations.
After investigating the matter, we determined that the problem stemmed from some minor errors in the packaging process, which inadvertently affected the installation for a small number of users. This was an objective oversight in our build procedures, but we take full responsibility for ensuring a smooth experience with our products.
We are pleased to inform you that our development team has promptly addressed and resolved this issue. An updated version of Joom Donation 7.1 is now available, which includes the necessary fixes to prevent any further installation problems.
To resolve the errors on your end, we kindly ask you to:
1. Log in to your account on our website.
2. Navigate to the "My Downloads" section.
3. Download the latest version of Joom Donation 7.1.
4. Reinstall it on your site following the standard installation instructions.
If you encounter any difficulties during this process or have additional questions, please don't hesitate to reach out to our support team at [support email] or through our helpdesk. We're here to assist you every step of the way.
Thank you for your understanding and continued trust in our products. We value your business and are committed to providing you with reliable solutions.
Best regards,
Dam
