cancel recurring donation from Backend

  • Alison
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6 days 2 hours ago #173731 by Alison
HI Dam

I cannot figure out how to cancel a recurring donation from the backend of the site.
The donor is paying via the stripe plugin and has made 17 donations to date, but now they want to cancel.

Also is it possible for a donor to cancel their own recurring payment set up without having a login to the site?

Thanks for your help
Alison

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5 days 14 hours ago #173751 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic cancel recurring donation from Backend
Hi Alison,
If your customers are using payment gateways such as PayPal or Stripe, they can cancel their recurring donations directly through our system.
However, if they are using other payment methods, they will need to log in to the payment site with their account and manually cancel the recurring payment.
Thanks
Dam

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5 days 7 hours ago - 5 days 7 hours ago #173757 by Alison
Replied by Alison on topic cancel recurring donation from Backend
But how do we cancel the payment directly via the joomdonation system?
Is there a tutorial or a screenshot, i cannot figure it out.
Last edit: 5 days 7 hours ago by Alison.

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5 days 7 hours ago #173764 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic cancel recurring donation from Backend
Hi Alison,
If your donation is set up as a recurring donation and you are using Stripe or PayPal as the payment method, you can easily manage it from the backend. Simply go to the Donor Details page, where you will find a "Cancel Recurring Donation" button in the toolbar. Clicking this button will allow you to cancel the recurring payment directly.
Thanks
Dam

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  • Alison
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5 days 7 hours ago #173765 by Alison
Replied by Alison on topic cancel recurring donation from Backend
Sorry Dam, I am being stupid, I cannot find it.
These are the screens I have

 

 

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4 days 12 hours ago #173782 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic cancel recurring donation from Backend
Hi Alison,
Could you please submit ticket on category Joom Donation and provide your site credentials. I will check the issue for you.
Thanks
Dam

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