2024 donations not displaying

  • Brian Mitchell
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3 months 6 days ago #167904 by Brian Mitchell
2024 donations not displaying was created by Brian Mitchell
Greetings,
When I click the "Donors" tab I only show donations from 2023 and earlier. I have double checked that there are no filters turned on. I also only get donations up to 2023 using the donor export features.

I have confirmed that I have many 2024 donations in the database.

Please advise. Thank you.

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2 months 6 days ago #168337 by Mr. Dam
Replied by Mr. Dam on topic 2024 donations not displaying
Hi Brian,
Sorry for late response. I missed your topic. Could you able to solve the problem?
Thanks
Dam

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2 months 4 days ago - 2 months 4 days ago #168353 by Brian Mitchell
Replied by Brian Mitchell on topic 2024 donations not displaying
Hi Dam,

I am sorry. No, this is still a problem and my client just asked for an update today.

I did just apply the 5.10.7 update and the issue persists.

Brian
Last edit: 2 months 4 days ago by Brian Mitchell.

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2 months 4 days ago #168354 by Mr. Dam
Replied by Mr. Dam on topic 2024 donations not displaying
Hi Brian,
Could you please submit ticket on category: Joom Donation and provide your site credentials. I will check the issue for you.
Thanks
Dam

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