Donation is not saved in the system

Hi,

I just made a "test"-donation. Everything works fine and I also received the donation on my PayPal-Account. But the donation is not saved in the JoomDonation-System - it's not listed in the "Donors management"-tab in the backend.

Any hints?

Alex

Hi Alex

That might be something special with your site :

1. Is your site hosted on a server or on local computer ? If your site is in a local computer, it won't work because Paypal could not reach your local computer to notify the system about the donation .

2. Did you set the IPN url of your Paypal account to somewhere ? if you setup your Paypal IPN URL to somewhere (not to Joom Donation component), Joom Donation won't receive notificaiton from paypal about the payment and it won't work.

3. Do you use any special plugins on your site (I know that there is a plugin called RSFirewall prevent Paypal IPN from reaching server), so It might cause the problem .

If none of the above is applied to you, please submit a support ticket contains administrator account and FTP account of your site so that I can check and fix it .

Thanks,

Tuan

Hi Tuan,

1. Is your site hosted on a server or on local computer ? If your site is in a local computer, it won't work because Paypal could not reach your local computer to notify the system about the donation.

No, it's hosted on a server

2. Did you set the IPN url of your Paypal account to somewhere ? if you setup your Paypal IPN URL to somewhere (not to Joom Donation component), Joom Donation won't receive notificaiton from paypal about the payment and it won't work.

??? What's a "Paypal IPN URL" and where do I get it ? I placed my PayPal-eMail-Adress only into the corresponting JoomDonation plugin "os_paypal". I guess that's not what you mean!?

3. Do you use any special plugins on your site (I know that there is a plugin called RSFirewall prevent Paypal IPN from reaching server), so It might cause the problem.

No, there are no plugins like that.

Any hints?

Alex

Any hints?

@Tuan: I already sent you an PM with access details to the Backend.

Thanks, Alex

No support for that issue?

Hi Alex

I checked our support tickets system and didn't see your ticket. Could you please submit a support ticket contains your site administrator account and FTP account so that I can check it quickly ?

Thanks,

Tuan

Ah, Just received your site information in the next email I am checking. I will check it shortly and reply you soon .

Regards,

Tuan

Hi Alex

I just made two donations on your website (one to my Paypal account and one two yours) . As you can see (I think you should received notification emails from my donations), everything is working fine :

1. Emails were sent properly .

2. Donation records are showed from back-end .

So in this case, everything is working properly . Please go to your site to check it and confirm !

Thanks,

Tuan

PS : I haven't made any modificaiton yet, just tested it and It works fine .

I'm a little bit confused, because I also did nothing. But anyway: It works, and thats the important thing.

Thanks, Alex

Hello,
I am having the same issue and just posted a ticket. Please take a look as I am having people support my cause this weekend. If they do not see their names on the site, I am going to loose supporters.
thanks