Problems with donation form

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1 year 6 months ago - 1 year 6 months ago #158565 by asoundidea
Problems with donation form was created by asoundidea
Hello... I'm having all sorts of problems with a donation form.

If I have Captcha activated, I'm getting "Invalid verification code entered" whether I use Authorize.net or Offline Payment.



If I deactivate Captcha, I'm getting "User authentication failed due to invalid authentication values, but ONLY with "Authorize.net."



If Captcha is deactivated, Offline Payment goes through just fine.

I'm stumped. I've used this extension for about 10 years and never had this problem. However, this is also the first time I've used Authorize.net, so I assume it has something to do with this plugin.

Please help!
~Mike. 
  • Last edit: 1 year 6 months ago by asoundidea. Reason: Typo

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    1 year 6 months ago #158567 by Mr. Dam
    Replied by Mr. Dam on topic Problems with donation form
    Hi,
    Have you selected Default Joomla Captcha in Joomla Global Configuration yet?
    Thanks
    Dam

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    1 year 6 months ago #158568 by asoundidea
    Replied by asoundidea on topic Problems with donation form
    Oh man... That was just stupid on my part. I built this site years ago, but have never needed reCaptcha before, so had never chosen the default. My reCaotcha prroblem is solved. Thanks!

    However - Authorize.net payments are still not going through. I'm still getting that same error message when I try and make a credit card payment:"User authentication failed due to invalid authentication values."

    Any ideas?

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    1 year 6 months ago #158569 by asoundidea
    Replied by asoundidea on topic Problems with donation form
    Hi Mr. Dam,

    I've solved the problem and it's now working correctly.

    For others who may have the same problem: I had left the Authorize.net plugiun in test mode. Once I put it in live mode it worked fine

    NOTE: Test mode in the plugin and test mode in your Authorize.com account are NOT the same thing.

    Again, Mr. Dam, thanks. I keep coming back to your company for products because they work great, but ALSO because of your great customer service.

    ~Mike Rau

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    1 year 6 months ago #158570 by Mr. Dam
    Replied by Mr. Dam on topic Problems with donation form
    OK Mike

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