No longer going to our paypal account

  • Amy Busch
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2 years 5 months ago - 2 years 5 months ago #152390 by Amy Busch
No longer going to our paypal account was created by Amy Busch
After filling out the donation form and getting redirected to our PayPal account, we get this screen - https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=f7853568478da&code=INTERNAL_ERROR&mfid=1655849942177_f7853568478da   
  • Last edit: 2 years 5 months ago by Amy Busch. Reason: this needs to be under membership pro -not joom donation

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    2 years 5 months ago #152395 by Mr. Dam
    Replied by Mr. Dam on topic No longer going to our paypal account
    Hi Amy,
    I think there is a problem with Paypal at the moment, you can try it later. In general, it's Paypal issue.
    Thanks
    Dam

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    2 years 5 months ago #152608 by Brent Newman
    Replied by Brent Newman on topic No longer going to our paypal account
    We are experiencing the same issue today with our site located at www.k3humanefoundation.org

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    2 years 5 months ago #152609 by Steve
    Replied by Steve on topic No longer going to our paypal account
    This is happening to our site as well... sends to this url: (  www.paypal.com/fundraiser/hub ) and does not record or process the donation. Seems that existing 'recurring' donations are processing and recording in the "Recent Donations" area as expected. What has changed in the direction of our donation traffic??
    The following user(s) said Thank You: Brent Newman

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    2 years 5 months ago #152610 by Mr. Dam
    Replied by Mr. Dam on topic No longer going to our paypal account
    Hi there,
    Some days ago, Paypal has trouble with Donation payment type. Up to now, the problem hasn't fixed by them. You can try this way to see whether if the Paypal issue can be solved or not.
    1. Open file [root] -> component -> com_jdonation -> payments -> os_paypal.php
    2. Find:
    $this->setParameter('cmd', '_donations');
    and change to
    $this->setParameter('cmd', '_xclick');

    After that, you can try to make donation through Paypal to see if the issue is solved. This is hot fixed, i hope Paypal will solve their matter quickly.
    Thanks
    Dam
    The following user(s) said Thank You: Brent Newman

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    2 years 5 months ago #152614 by Brent Newman
    Replied by Brent Newman on topic No longer going to our paypal account
    This worked! Thanks for the quick response.

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    2 years 5 months ago #152615 by Mr. Dam
    Replied by Mr. Dam on topic No longer going to our paypal account
    You're welcome, Brent

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    2 years 5 months ago #152717 by Dave B
    Replied by Dave B on topic No longer going to our paypal account
    It looks like the PayPal issue is fixed. The donation method worked on my test this morning.

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    2 years 5 months ago #152724 by Mr. Dam
    Replied by Mr. Dam on topic No longer going to our paypal account
    Hi Dave,
    Have you changed the Donation type in Paypal Payment gateway to "Donation" and test it?
    Thanks
    Dam

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    2 years 4 months ago #153254 by Brent Newman
    Replied by Brent Newman on topic No longer going to our paypal account
    Hi, Dam,

    This issue has resurfaced for us again today.

    I've tried changing the code back to the original and I've set the Donation type in Paypal Payment gateway to "Donation," however, when trying to make a donation, donors are being sent to the main Paypal Donations page instead of the page associated with our e-mail address.

    Any suggestions?

    Yours,
    Brent

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