Duplicate Emaails being sent out

  • Alex Radin
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3 weeks 5 hours ago - 3 weeks 2 hours ago #134432 by Alex Radin
Duplicate Emaails being sent out was created by Alex Radin
I am having 2 emails sent out to the donor when they make a recurring donation through stripe os (not stripe checkout).

If a donor makes a single donation instead of recurring then only 1 email is sent out but the donor is not created as a customer in stripe.
(** Update - I was informed that the donor will not be created in stripe for a one time donation only for recurring.)

Any ideas why this double email issue is happening?
Last edit: 3 weeks 2 hours ago by Alex Radin.

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  • Alex Radin
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2 weeks 4 days ago #134501 by Alex Radin
Replied by Alex Radin on topic Duplicate Emaails being sent out
It wouldn't let me add another comment on the ticket we had going for this issue because it looks like you closed the ticket but what I wanted to know is if I install Joom Donation on another site am I going to have the same issue with duplicate emails being sent out?

Thanks for fixing this issue on the site I was having problems on but need to know how to fix it myself if I install it again ... or are you saying that new installs will work without sending out the duplicate emails?

Many Thanks!

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2 weeks 4 days ago #134505 by Mr. Dam
Replied by Mr. Dam on topic Duplicate Emaails being sent out
Hi Alex,
The change was implemented on Stripe payment gateway, so in future, it won't happen again when you upgrade new Joom Donation version
Thanks
Dam

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2 weeks 1 day ago #134603 by AverageJoe
Replied by AverageJoe on topic Duplicate Emaails being sent out
Hi,

I may be having this same issue. It is sending out two emails, one saying "One Time" the other saying "Recurring"; also, in the back end, it is recording the recurring donation both as recurring and as one-time (see screenshot attached).

Is there a fix for this?

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2 weeks 1 day ago #134604 by Mr. Dam
Replied by Mr. Dam on topic Duplicate Emaails being sent out
Hi AverageJoe,
Please submit ticket on category: Joom Donation and provide your site url with super admin account. I will help you to make the modification to solve the issue
Thanks
Dam

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