manual entered recurring offline payments

  • Alex Radin
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3 weeks 2 days ago #134338 by Alex Radin
manual entered recurring offline payments was created by Alex Radin
I am having a number of issues with the donation extension related to recurring offline payments.

If I try to add a manual recurring offline payment through the backend joomla admin area in joom donation ... when I select a recurring campaign and choose offline payment it does not record it as a recurring donation. Under donation type it shows onetime.

If I try to do it through the frontend and select offline payment for recurring donation I get a 500 error - Donation Type Is Not Supported ... even though on the campaign I have offline payment as an option for the recurring donation campaign.

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3 weeks 2 days ago #134345 by Mr. Dam
Replied by Mr. Dam on topic manual entered recurring offline payments
Hi,
The Offline payment doesn't support recurring feature. The payment plugins support Recurring donation types are:
- Paypal
- Stripe
- Authorize.net
- Mollie
Thanks
Dam
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3 weeks 2 days ago #134346 by Alex Radin
Replied by Alex Radin on topic manual entered recurring offline payments
Ok. How can they enter multiple payments for the same donor? If they are tracking offline payments from different donors how do they record these so that the campaigns update properly? I see how they can record a single payment but do not see on the donor where they can add additional payments.

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3 weeks 2 days ago #134352 by Mr. Dam
Replied by Mr. Dam on topic manual entered recurring offline payments
Hi Alex,
You can add donation records with the same information of specific User through tool: Manage Donors at Backend of Joom Donation.
Thanks
Dam

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3 weeks 2 days ago #134355 by Alex Radin
Replied by Alex Radin on topic manual entered recurring offline payments
I don't see a way to do this. I only have a button for donors or add donor but no tool that says manage donors. See screenshot



If I click on a donor it does not give me a way to add a transaction for them. It contains the one transaction when they made their first donation but no way to add. It only lets me change their details. Am I in the wrong place? All it gives me is Donor Information and Payment Information.
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