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Transaction not recorded in Paypal
- Martin Boire
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5 years 5 months ago - 5 years 5 months ago #126281
by Martin Boire
Transaction not recorded in Paypal was created by Martin Boire
Hi, we have JoomDonation 4.1 on a Joomla 3.8.4 website (two of them temporarily, one is a sub-website for a separate campaign) and Paypal donations have stopped being recorded in the "Donors" area as of about a month ago. We can see the new donations and the monthly ones in Paypal, but not in JoomDonation.
The other thing I noticed is that Joonmdonation does not alert of new version being released, so it sort of slipped our mind of buying the latest version.
I was going to add our URL and admin access, but I don't see a way to do that. Hopefully you can give me a secure way to communicate that for both websites. They are under the same domain.
Thank you.
The other thing I noticed is that Joonmdonation does not alert of new version being released, so it sort of slipped our mind of buying the latest version.
I was going to add our URL and admin access, but I don't see a way to do that. Hopefully you can give me a secure way to communicate that for both websites. They are under the same domain.
Thank you.
Last edit: 5 years 5 months ago by Martin Boire.
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5 years 5 months ago #126344
by Mr. Dam
Replied by Mr. Dam on topic Transaction not recorded in Paypal
Hi,
You can upgrade latest Joom Donation to get resolved issue
Thanks
Dam
You can upgrade latest Joom Donation to get resolved issue
Thanks
Dam
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5 years 4 months ago #126880
by Martin Boire
Replied by Martin Boire on topic Transaction not recorded in Paypal
Thank you for the reply. I did purchase the latest version and I made a test donation. I still can' see the record in Joomdonation.
Is there a delay from Paypal or is there some setting, at PP or in JoomDonation that may be set wrongly?
Thank you again.
Is there a delay from Paypal or is there some setting, at PP or in JoomDonation that may be set wrongly?
Thank you again.
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5 years 4 months ago #126991
by Mr. Dam
Replied by Mr. Dam on topic Transaction not recorded in Paypal
Hi Martin,
Please submit ticket on category Joom Donation and send us your site url with super admin account. I'll check the issue for you.
Thanks
Dam
Please submit ticket on category Joom Donation and send us your site url with super admin account. I'll check the issue for you.
Thanks
Dam
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