Problems and would like some answers

Hello
Have tried getting answers to questions by the other methods and have been ignored. Pretty upset as I paid for this extension and I get better help from free extensions.

Maybe the support team could look at my 4 emails and IMs I have sent...

1. JomSocial fields don't map
2. In the predefined explanation the fields do not work, they just show one long line of text surrounded by [ ]
3. Does the recurring payment support Paypal Pro?

Guess you guys must have go too big for your britches with all the nice reviews. Don't freaking charge money if you are not going to support your product directly and a paid product shouldn't just have forum support.

Hi

First of all, I do provide good support for my products. You didn't get support might be the following reasons :

1. You sent email to my hotmail email : I don't check my hotmail so often. So please always use contact form or send email directly to contact@joomdonation.com .

2. Sometime, your email is ignored because I forgot to check it (I received many emails per day, notification emails about user registration, forum posts....) .

In case you don't receive my response, please do contact me by more efficient contact method :

1. Using support ticket system .

2. Contact me via Skype, YM, MSN or Gtalk directly so that we can talk to each other .


Last week, I am busy with a personal work and I was not at my office much, so support might be slower. Everything is OK to me now, so support will be back good at normal .

Back to your questions :

1. JomSocial fields don't map : Please make sure you do the following steps :

- Set Integration To use Jomsocial .
- Enter correct FIELD CODE of the mapped fields in the configuration .

2. In the predefined explanation the fields do not work, they just show one long line of text surrounded by [ ]

=> It must be something wrong with your setting. This feature does work and works very well with all other customers. Feel free to submit a support ticket contains administrator account of your site so that I can check the setting for you !

3. Does the recurring payment support Paypal Pro?

=> Yes. Paypal pro supports recurring donation .

I am available for support now, so feel free to contact me !

Thanks,

Tuan

Hello
I tried opening a support ticket and it would not let me post, so I will get a bit more in depth here. Support ticket was telling me I needed a Description and a Subject (which I had!)

1. Joomdonation is not autofilling the fields for Jomsocial. I am entering the field codes - and do have it enabled in the General Tab under configuration. I realize that some of the field codes are not entered right in the backend but shouldn't the right ones work? My site is currently local, but I will send you a few screenshots for each of these issues. I am running a new version of JomSocial 2.0.3 (could be the problem?) under this configuration localhost with MAMP:

Database Version: 5.1.44
Database Collation: utf8_general_ci
PHP Version: 5.3.2
Web Server: Apache/2.0.63 (Unix) PHP/5.3.2 DAV/2
Web Server to PHP interface: apache2handler
Joomla! Version: Joomla! 1.5.21 Stable


2. I am sending screenshots of my configuration for the donation amount descriptions, how I have them set and how they are displaying. Just get a [ and a single line here] after the first amount.

3. On the paypal pro issue, are you saying all I need to do is set up a paypal pro account and then use that username and the recurring donations just work? (recur by themselves) and not just send the user an email when it is time to renew?

4. On the issue of the recurring payments, if I just wanted to make it monthly (and have it set as the only option) is there a simple way to get rid of the dropdown box when there is only one option?

Thanks for any help in advance. I'm attaching a zip file with the related images