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Issues with campaign-specific fields
- Melissa Snider
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9 years 4 months ago - 9 years 4 months ago #73020
by Melissa Snider
Issues with campaign-specific fields was created by Melissa Snider
I have 3 different donations forms on my site, and have two problems with it:
1. Hiding fields does not work on campaign with ID=1
When I try to set a field to only show up for my form with ID=1, it does not show up. When I set a field to a form with any different ID, the custom field shows up correctly in the chosen form. If this is not a code issue, but somehow a "glitch" on my site, I will have to re-create the form to get a new form ID. I am just curious if this has happened to other users.
2. The campaign specific fields are hidden via CSS (display:none). This is an issue, because some of our site visitors who use assistive technology such as a screen reader, still see the fields that are hidden. So the campaign specific fields don't work for sites of non-profits and government entities as well as any other site owners who have to or want to comply with accessibility requirements.
Is it possible to remove the custom fields via code rather than style sheet?
Thank you!
1. Hiding fields does not work on campaign with ID=1
When I try to set a field to only show up for my form with ID=1, it does not show up. When I set a field to a form with any different ID, the custom field shows up correctly in the chosen form. If this is not a code issue, but somehow a "glitch" on my site, I will have to re-create the form to get a new form ID. I am just curious if this has happened to other users.
2. The campaign specific fields are hidden via CSS (display:none). This is an issue, because some of our site visitors who use assistive technology such as a screen reader, still see the fields that are hidden. So the campaign specific fields don't work for sites of non-profits and government entities as well as any other site owners who have to or want to comply with accessibility requirements.
Is it possible to remove the custom fields via code rather than style sheet?
Thank you!
Last edit: 9 years 4 months ago by Melissa Snider.
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- Tuan Pham Ngoc
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9 years 4 months ago #73045
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issues with campaign-specific fields
Hi
1=> Could you please submit a support ticket sending us super admin account of your site ? I am going to check to see what's causing the issue and get it sorted ? Maybe something on your site causing the issue
2=> Unfortunately, it is not possible. Right now, we can only make the fields hidden via css
Regards,
Tuan
1=> Could you please submit a support ticket sending us super admin account of your site ? I am going to check to see what's causing the issue and get it sorted ? Maybe something on your site causing the issue
2=> Unfortunately, it is not possible. Right now, we can only make the fields hidden via css
Regards,
Tuan
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