change e-mail on joom donation 3.8

  • Cheryl
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9 years 6 months ago #69895 by Cheryl
change e-mail on joom donation 3.8 was created by Cheryl
I currently have Joom Donation version 3.8 on my site and need to change the e-mail address donation notifications go to. I have changed every place that I could find to enter an e-mail address, however notifications are still going to the old email (even though it is not listed anywhere). HELP!

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  • Tuan Pham Ngoc
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9 years 6 months ago #69911 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic change e-mail on joom donation 3.8
Hi Cheryl

I think the reason is because you entered the emails in the campaigns. So please go to Joom Donation -> Campaigns, edit the campaigns, make sure you change the Notification Emails from there (Campaign settings can override the settings in Configuration)

After that, it should work as expected

Tuan

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9 years 6 months ago #69941 by Cheryl
Replied by Cheryl on topic change e-mail on joom donation 3.8
I had changed it in the campaigns, still does not work.

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9 years 6 months ago #70019 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic change e-mail on joom donation 3.8
You can submit a support ticket :

1. Sending me super admin account of your site
2. Tell me what email you want to receive notification

I will check and setup it properly for you. From what I see, I think you might setup it wrong

Tuan

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