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Recurring donation issue with authorize.net
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9 years 10 months ago #64488
by Corey
Recurring donation issue with authorize.net was created by Corey
My client is using joomdonation 3.5 on joomla 2.5.18 and recently added authorize.net as their credit card payment processor. Previously they were using paypal only. In the last month since the addition two new user have added recurring donations, both show in the user database and both payments went through authorize.net, but both are showing as pending in the donor view. Am I missing a setting or is this a known issue? Searches for an answer have been fruitless.
Please let me know if I can provide any other information that can help.
Please let me know if I can provide any other information that can help.
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- Tuan Pham Ngoc
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9 years 10 months ago #64557
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
Hi Corey
3.5 is old version of the extension. Could you please first upgrade your site to latest version of Joom Donation (version 3.8 for now) and check it again first ?
Tuan
3.5 is old version of the extension. Could you please first upgrade your site to latest version of Joom Donation (version 3.8 for now) and check it again first ?
Tuan
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9 years 9 months ago #64785
by Corey
Replied by Corey on topic Recurring donation issue with authorize.net
Do I need to pay for the upgraded version?
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- Tuan Pham Ngoc
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9 years 9 months ago #64801
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
Hi Corey
Yes. As we only provide free upgrade for one year for each purchase. So if your subscription expired and you could not afford to pay for upgrade, please submit a support ticket sending us super admin account of your site so that we can check and solve it for you
Regards,
Tuan
Yes. As we only provide free upgrade for one year for each purchase. So if your subscription expired and you could not afford to pay for upgrade, please submit a support ticket sending us super admin account of your site so that we can check and solve it for you
Regards,
Tuan
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9 years 9 months ago #64802
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
The original code used to work well, then it seems Authorize.net changes something, so we had to update the code to get it works in newer version
Tuan
Tuan
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