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failed message for successful donations
- John Wilford
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10 years 1 month ago #59243
by John Wilford
failed message for successful donations was created by John Wilford
I'm having an issue where donors are getting the following message when they donate.
Donation Failure
Your donation failed.
Reason
ith,cache-control,content-type,origin,method Date: Sun, 08 Mar 2015 03:35:37 GMT 83OkI00001Successful.23699751
Seeing where it said succesful I became suspicios and checked Authorize.net and the subscription had been added to the system successfully. This is a huge problem because it may cause donors to donate more times than they intended trying to get a success message. Please correct this ASAP.
Thanks,
Donation Failure
Your donation failed.
Reason
ith,cache-control,content-type,origin,method Date: Sun, 08 Mar 2015 03:35:37 GMT 83OkI00001Successful.23699751
Seeing where it said succesful I became suspicios and checked Authorize.net and the subscription had been added to the system successfully. This is a huge problem because it may cause donors to donate more times than they intended trying to get a success message. Please correct this ASAP.
Thanks,
- Tuan Pham Ngoc
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10 years 1 month ago #59247
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic failed message for successful donations
Hi John
What version of Joom Donation you are using ?
Tuan
What version of Joom Donation you are using ?
Tuan
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10 years 1 month ago #59255
by John Wilford
Replied by John Wilford on topic failed message for successful donations
Joom Donation 3.8 on Joomla! 2.5.24
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10 years 1 month ago #59260
by John Wilford
Replied by John Wilford on topic failed message for successful donations
As an added twist the plugin works on one-time donations. It only gives the error on recurring donations. Even using the same information as was used for the one time donation.
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10 years 1 month ago #59280
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic failed message for successful donations
Hi John
Could you please submit a support ticket sending us super admin account of your site so that I can check to see what's wrong and get it sorted ? I remember we had this issue in the past but we fixed it. But will need to check it directly on your site in this case
Tuan
Could you please submit a support ticket sending us super admin account of your site so that I can check to see what's wrong and get it sorted ? I remember we had this issue in the past but we fixed it. But will need to check it directly on your site in this case
Tuan
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10 years 1 month ago #59450
by John Wilford
Replied by John Wilford on topic failed message for successful donations
Sorry it took so long I had to run it by the other officers. The ticket number is 26610.
Thanks,
Thanks,
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10 years 1 month ago #59451
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic failed message for successful donations
If you can, please download latest version of Joom Donation from My Downloads section, upgrade it to your site and the issue will be fixed
Tuan
Tuan
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